Category: writing
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Platform Play: Building Scalable Businesses on EHR Systems
American healthcare is brilliant at medicine and often abysmal at experience—fragmented journeys, burnout, and costs that punish patients and providers alike. Yet the raw materials for change already exist inside EHRs: rich longitudinal data, expanding APIs, and patient data rights. With will and imagination, we can build truly customer-centric, personalized services on top of EHR…
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The Quiet Strain of Family Caregiving—And How Tech Can Help
Invisible, unpaid, and often unsupported—family caregivers are holding up the healthcare system. It’s time we built tools that hold them up, too. The Silent Crisis Behind the Frontlines of Care “I was doing 24-hour care. Still am.” That’s how one caregiver described supporting her father through a long, difficult battle with cancer, while also managing…
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Speaking Machine
I enjoyed How to Speak Machine by John Maeda. Language and thinking to move our understanding of the current ‘AI’ moment beyond the hype. A non-exhaustive list of resonating quotes from the book. I love neologisms to understand differently and the idea of trying out new technologies for yourself, to play. Computation Computation is an…
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The UX of Agriculture
At the UX South Africa conference in Johannesburg I presented a talk on the UX of Agriculture. I’m interested in the future of food production, urban farming, and how digital technology can play a part in disrupting aspects of mass agriculture. This talk is the outcome of researching new developments and thinking in agritech and…
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Revisiting Lean and Agile
I discovered my notes from The Machine That Changed The World. It made me think about about the differences between Lean and Agile. A good place to start is to think about the different ways we make things. Lean came first to address waste in manufacturing, Agile came later as a response to managing complexity…