Category: Product Management
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Designing Toward a 360° View of Health
Much of my work this year has centered on one question: How can healthcare feel more human? Across research sessions, we heard the same themes: clinicians overwhelmed by admin work, patients navigating fragmented systems and hard-to-use devices, caregivers and care teams stretched thin trying to connect the dots between people, data, insurance, and medical decisions…
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Manage inputs, not outputs
I keep returning to Working backwards. Insights, Stories, and Secrets from Inside Amazon. A great insiders view of Amazon’s period of growth and mindset of customer obsession. I want to focus here on what Amazon calls input and output metrics. Amazon focuses on controllable input metrics, the drivers, when managed well can lead to profitable…
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Category Design
Increased choice among goods and services may contribute little or nothing to the kind of freedom that counts. Indeed, it may impair freedom by taking time and energy we’d be better off devoting to other matters. Barry Schwartz The Paradox of Choice Putting things swiftly in categories is a quirk of our minds to deal…
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Seven areas where Product Managers need to lean in
I’m enjoying Todd Birzer’s Becoming a More Strategic Product Manager. It is part of my learning journey to become a more business focused designer. Product management thinking is an essential skill set for anyone working in tech. For maximum impact there are seven key areas where product managers need to lean in: Customer analysis: Collect…