Category: Healthcare
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Designing Toward a 360° View of Health
Much of my work this year has centered on one question: How can healthcare feel more human? Across research sessions, we heard the same themes: clinicians overwhelmed by admin work, patients navigating fragmented systems and hard-to-use devices, caregivers and care teams stretched thin trying to connect the dots between people, data, insurance, and medical decisions…
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Platform Play: Building Scalable Businesses on EHR Systems
American healthcare is brilliant at medicine and often abysmal at experience—fragmented journeys, burnout, and costs that punish patients and providers alike. Yet the raw materials for change already exist inside EHRs: rich longitudinal data, expanding APIs, and patient data rights. With will and imagination, we can build truly customer-centric, personalized services on top of EHR…
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The Quiet Strain of Family Caregiving—And How Tech Can Help
Invisible, unpaid, and often unsupported—family caregivers are holding up the healthcare system. It’s time we built tools that hold them up, too. The Silent Crisis Behind the Frontlines of Care “I was doing 24-hour care. Still am.” That’s how one caregiver described supporting her father through a long, difficult battle with cancer, while also managing…