Author: David
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Why Deep Research Still Matters
In 2025, our team spent a significant amount of time doing deep research in healthcare, from medical devices to mental health. Much of that work involved sitting with complexity: listening carefully, testing assumptions, and trying to understand not just what people do, but how they make sense of deeply personal situations. In an environment obsessed…
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Designing Toward a 360° View of Health
Much of my work this year has centered on one question: How can healthcare feel more human? Across research sessions, we heard the same themes: clinicians overwhelmed by admin work, patients navigating fragmented systems and hard-to-use devices, caregivers and care teams stretched thin trying to connect the dots between people, data, insurance, and medical decisions…
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Platform Play: Building Scalable Businesses on EHR Systems
American healthcare is brilliant at medicine and often abysmal at experience—fragmented journeys, burnout, and costs that punish patients and providers alike. Yet the raw materials for change already exist inside EHRs: rich longitudinal data, expanding APIs, and patient data rights. With will and imagination, we can build truly customer-centric, personalized services on top of EHR…
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The Quiet Strain of Family Caregiving—And How Tech Can Help
Invisible, unpaid, and often unsupported—family caregivers are holding up the healthcare system. It’s time we built tools that hold them up, too. The Silent Crisis Behind the Frontlines of Care “I was doing 24-hour care. Still am.” That’s how one caregiver described supporting her father through a long, difficult battle with cancer, while also managing…
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Emerging Lexicon of Work in the Age of AI
For lovers of language we’re living through a fascinating transformation in how we talk about work and technology. As artificial intelligence (AI) continues to reshape industries, it’s also shaping our language. New terms and concepts are emerging that reflect not just technological shifts but cultural and philosophical ones. Are these just buzz—or do they capture…